FAQ

Q: How do I register as an agent?

Register on this site and upload your SSM form. Our management checks that your company is in a related industry, and once you are approved an indoor sales consultant will contact you directly. From then on you sign in and the agent price is visible to you.

Q: How do I see wholesale prices?

Agent pricing is only shown to approved agents. Sign in with the account set up during registration and the price appears on every product. If you have registered but still cannot see prices, your approval is with our management – speak to the indoor sales consultant handling your account.

Q: How do I know how many pieces are in stock?

Every SKU on this site carries its actual stock quantity, and the figures are updated every day. It is what the warehouse is holding, not an estimate, so you can quote your client from it. On a large order, confirm the figure with your indoor sales consultant on the day you commit.

Q: How do I place an order?

Orders go through your indoor sales consultant rather than a checkout on the site. Send the product codes and the quantities you need; they will confirm stock, issue the quotation and take the order from there.

Q: Can I get a better price for a large quantity?

Yes. Tell your indoor sales consultant the quantity you are working to and we will quote a better price for a bulk purchase. Worth asking before you price the job for your client.

Q: Do agents get promotions?

Yes. We run price promotions from time to time and they are open to registered agents. Your indoor sales consultant will tell you when one is running, and the Limited Offer page carries the current selection.

Q: Can I buy a sample first?

Yes. Registered agents buy samples at agent price. Give your indoor sales consultant the product code you want and they will arrange it.

Q: What printing methods do you have?

All the usual ones: UV print, laser engraving, UV DTF, silk screen, full colour, heat transfer, emboss and deboss, hot stamping, crystal inner laser, wood engraving and epoxy dome. UV print, laser engraving and UV DTF we run in-house – those jobs move on our own schedule and we can sort out a problem the same day instead of waiting on a third party. Which method suits depends on the material and the shape of the item, so tell your indoor sales consultant the product and the logo and they will recommend it.

Q: How should I send my logo artwork?

Adobe Illustrator (.ai) is what we need. Vector artwork prints cleanly at any size. Other formats usually have to be redrawn, which delays the job and may carry a charge. You get the redrawn file back either way.

Q: How long does it take after I confirm?

Normally 5 to 14 working days. The clock starts once the artwork is confirmed and payment is received, not when the order is discussed. Ready stock without printing moves fastest; printed goods sit at the longer end, and the printing method affects it. Your indoor sales consultant will give you the date for your own job.

Q: What if I need it sooner than that?

Do not worry – tell us as early as you can and we will do our best for you. Contact your indoor sales consultant straight away with your deadline, the quantity and the printing you need. Ready stock and a simple one-colour print give us the most room to move, so raise the deadline at the start rather than after the order is placed.

Q: Do the prices include printing and delivery?

No. The price shown is for the product itself. Printing is quoted separately, based on the method and the number of colours, and delivery is quoted separately again. Your indoor sales consultant will give you all three, so the figure you pass to your client is the complete one.

Q: How much is delivery within Malaysia?

We run our own transport and deliver free around the Klang Valley on orders above a minimum value; below that a flat charge applies per trip. Urgent same-day runs can be arranged. To other states, including Sabah and Sarawak, we ship through our courier partners and the courier charge is passed on. Ask your indoor sales consultant for the current figures.

Q: Do you ship outside Malaysia?

Yes – DHL, FedEx and SF Express. Rates depend on weight and destination, so ask for a quote before you confirm. Import taxes, duties and customs fees are charged once the shipment reaches the destination country and are the recipient’s responsibility.

Q: How do I find a product quickly?

Use the search box at the top of the page. You can search by product name or by product code, and you can narrow the search to a single category before searching.

Q: Who are we?

MyUSBGift is operated by Giftstalk Sdn Bhd, registered with SSM under 201301009657 and registered with the Ministry of Finance. We have been in the corporate gifts trade since 2011. Stock is held in our own warehouse in Selangor, and UV print, laser engraving and UV DTF are run in-house.